Privacy Policy

We at Local Plumbers, Inc. ("us," "we," "our") value your privacy highly. Please read this Privacy Policy carefully before using the https://localplumbersLA.com website (the "Website"). This Privacy Policy contains essential information about your privacy and how we may use the information we collect about you.


This Privacy Policy (“Policy”) outlines the privacy practices of Local Plumbers, Inc., governing the personal information we may collect when you visit our Website (the “Site”), and how we may use and share that information.


Your access to and use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Policy applies to all visitors, users, and others who wish to access or use the Website.


By accessing or using the Website, you agree to be bound by this Privacy Policy. If you do not agree with any part of the Privacy Policy, you do not have our permission to access or use the Website.


From time to time, we may use your information for new, unanticipated purposes not previously disclosed in this Policy. If our information practices change materially, we will post the changes to our Site and update this Policy accordingly. Additionally, if we have collected personally identifiable information from you, we will notify you and obtain your consent before using your personal information in new ways.


What Information Do We Collect?


Personal Information:


We collect personal information that you choose to provide to us in connection with your activities on the Site, such as finding a local plumber, scheduling service, locating local coupons, and providing service feedback. This information may include your name, email address, postal address, phone number, and other similar details. If you make purchases, your credit card information will be collected by a third-party credit card processor.


If you are seeking job opportunities through the Site, we may collect your contact information and job experience to consider your application. Successful candidates may be required to provide a valid driver’s license and pass pre-employment drug screening and background checks, including driving record and criminal history, before hiring confirmation. Optional information about gender, race, disability, and other sensitive demographic details is collected through a third-party tool. We only collect and process this category of information when required for legitimate employment-related purposes.


We use the Google Maps Geolocation API to retrieve certain information when you make location-specific requests. This includes your estimated latitude and longitude, zip code, city, and state or province. The use of Google Maps/Google Earth is subject to the Google Maps/Google Earth Additional Terms of Service and the Google Privacy Policy, which can be accessed at Google Maps Terms of Service.


Other User Information We Collect:


In addition to personal information, we automatically collect certain potentially identifying information from each visitor to our Site and store it in log files. This information includes (as applicable):

  • Browser type and version
  • Operating system and network
  • Referring/exit pages
  • Date/time stamp
  • Whether you are a new or returning visitor
  • Frequency of visits

We collect and store this information only in aggregate form; it is not connected to an individual user’s personal information.


Identifying Information:


  • Name
  • Postal/Shipping address
  • Billing address
  • Phone number
  • IP address
  • Email address
  • Device identifier

Financial Information:


  • Credit card or debit card number
  • Card expiration date
  • Card CVV (security code)

Commercial Information:

  • Records of personal property
  • Products or services purchased, obtained, or considered

Internet or Other Electronic Activity:


  • Browsing history
  • Search history
  • Information regarding your interaction with our website or application
  • Information regarding your interactions with advertisements

Cookies:


A cookie is a small text file stored on a user’s computer that recognizes your IP address for record-keeping purposes. We use session cookies to make it easier for you to navigate our Site. Session cookies record session information, such as the web pages a user has visited, and track user activity on our Site. These cookies expire when the browser cache is cleared.


Our ad partners also place cookies on your computer. As you browse our Site, advertising cookies will be placed on your computer to help us understand what products and services you are interested in. When you visit other sites, our display advertising partners enable us to show you retargeting advertisements based on your interactions with our Site. Additionally, we may show you ads from other companies on our Site based on your activities on other sites. Our ad partners do not collect any personal information beyond your visit data.


Portions of our Site may contain tracking technologies, including cookies, web beacons, Facebook Pixel, or similar future technologies, to track user activity on our Site in connection with marketing initiatives and other business activities. You can reject cookies through your browser settings. If you reject cookies, you may still use our Site, but your ability to use certain features may be limited.


Analytics:


To determine how many users visit our Site, how often they visit, and to better understand the areas of greatest interest to our visitors, we use a tool called “Google Analytics.” This tool compiles information such as your domain type, IP address, clickstream information, and schedule order numbers. We do not combine the information collected through analytics tools with personally identifiable information


For more information about Google Analytics' ability to use and share information about your visits to this Site, please see the Google Privacy Policy.


Children's Privacy:


This Website is intended for use by a general audience and does not offer services to children. If we become aware that a child under the age of 18 has submitted personal information to us, we will use that information only to respond to the child and inform them that they are not permitted to use this Website.


Third-Party Websites:


This Website may contain hyperlinks to websites operated by parties other than us. These hyperlinks are provided for your reference only. We do not control these websites and are not responsible for their content or their privacy or other practices. It is your responsibility to read and fully understand the privacy policies of these websites. Our inclusion of hyperlinks does not imply any endorsement of the material on these websites or any association with their operators.


How We May Use Your Information:


We may use the information that you provide to us for the following purposes:


  • Analytics: To analyze usage patterns and improve our Site.
  • Enforcing Our Terms of Service: To ensure compliance with our Terms of Service
  • Marketing and Advertising: To send you promotional materials and advertisements.
  • Participation in Surveys and Contests: To facilitate your participation in surveys and contests.
  • Performing Services: To provide the services you request.
  • Processing or Fulfilling Orders or Transactions: To process and fulfill your orders or transactions.
  • Providing Customer Service: To offer customer support and respond to inquiries.
  • Providing Financing: To assist with financing options, if applicable.
  • Recording Voice Calls: To record voice calls for quality assurance and training purposes.
  • Resolving Disputes: To address and resolve any disputes that may arise.
  • Targeted Advertising: To deliver targeted advertisements based on your interests.
  • Verifying Customer Information: To verify your identity and customer information.
  • Auditing Transactions: To audit transactions that you have entered into.

With Whom We Share Your Personal Information


We do not share your personal information with any third parties.


How We Use and Share the Information We Collect:


We store and process your personal information for the following purposes:

  • Order Processing and Fulfillment: To process and fulfill orders you place through our Site.
  • Locally Relevant Information: To provide information relevant to your location.
  • Promotional and Recruitment Efforts: To assist with our promotional and recruitment activities.
  • Responding to Inquiries: To respond to your questions and requests.
  • Service Provision: To offer and manage services available through the Site.
  • Marketing Communications: To send you information and marketing materials we believe will interest you. You can opt out of email correspondence at any time by using the unsubscribe mechanism in any email from us; however, we may still send you emails to facilitate agreed-upon transactions.

If you apply for a job through the Site, we collect that information either directly or via a third-party tool and forward your application information to the contractor or franchisee that posted the job opportunity. This information is used to evaluate your qualifications and reach a hiring decision.


If you provide credit card information for a purchase, that information is used by a third-party processor to complete the transaction.


We also use the information we collect to analyze trends, administer the Site, and track users’ movements around the Site. This helps us improve the Site and make it more useful to visitors.


In the event that our company is sold or engages in business transactions in which customer information is one of the assets transferred, the customer information we have gathered may be included as part of those business assets.


We do not rent or sell email addresses, postal addresses, or telephone contact information to unaffiliated third parties.


How Long Do We Keep the Information We Collect?


We retain your personal information as long as necessary to service our relationship with you and to improve our Site. To ensure continuity and excellence in service, we maintain a service history for each customer.


For job applications submitted through our Site, we immediately redirect the information to the appropriate contractor or franchisee and do not retain any application information.


We do not retain geolocation information collected through the Google Maps API.


Security


The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us and to guard against loss, misuse, or alteration. All network connections are secured via an SSL certificate signed by a trusted certificate authority with SHA-256 encryption.


Please note, however, that no method of transmission over the internet or method of storage is 100% secure. Therefore, while we use commercially reasonable means to protect your personal information, we cannot guarantee its absolute security.


How to Correct Information


If you wish to update or correct any personal information we have about you, please send your request to info@localplumbersla.com. To help us process your request, please provide sufficient information to allow us to identify you in our records. We reserve the right to ask for information verifying your identity before we disclose or modify any information in our possession.


Third-Party Links


This Policy applies only to information collected by this Site. From time to time, the Site may link you to other websites (“Linked Sites”) that are not owned by us, even if they provide goods or services related to our company. We do not control the collection or use of any information, including personal information, that occurs during your visit to the Linked Sites. Additionally, we make no representations about the privacy policies or practices of the Linked Sites and are not responsible for their privacy practices.


Be cautious when disclosing any of your personally identifiable information upon leaving our Site. We encourage you to be aware when you leave our Site and to read the privacy statements of every website that collects personally identifiable information.


Some of our franchisees and contractors may have their own privacy policies, which we encourage you to read if you visit their sites.


SPAM


We do not participate in bulk email solicitations that you have not consented to receive (i.e., “Spam”). We do not sell or disclose customer lists or email address lists to unrelated third parties. Except as otherwise provided in this Policy, we do not share personal information with any third-party advertisers.


California Privacy Rights


California’s “Shine the Light” Law:


Pursuant to California Civil Code Section 1798.83, users who are California residents have the right to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us using the contact information provided below.


California Consumer Privacy Act (“CCPA”):


Pursuant to the CCPA, California residents have additional rights with respect to their personal information. Please see our CCPA Notice for details, including how to exercise your rights.


Questions About Our Privacy Policy and Practices


If you have any questions about this Policy or our privacy practices, please contact us at: info@localplumbersLA.com.


Changes to Privacy Policy


We reserve the right to amend this Privacy Policy at any time. We will notify you of any changes by posting the updated Privacy Policy on this website or application.